Business Analyst (Insurance Experience Mandatory)

Job Overview

We are seeking a Business Analyst cum Tester to join the Business Excellence Centre of Excellence team. This role combines business analysis and testing responsibilities to ensure business solutions are aligned with operational needs, quality standards, and organizational objectives.

The successful candidate will support product launches, operational improvement initiatives, regulatory projects, and system enhancement activities while acting as a bridge between business stakeholders and IT teams.

Key Responsibilities

Business Analysis

• Gather, analyze, and document business and functional requirements from stakeholders
• Act as a liaison between business users and IT teams to ensure requirements are accurately translated into system solutions
• Identify business process gaps, improvement opportunities, and operational efficiencies
• Support regulatory, operational, and system enhancement initiatives aligned with business objectives
• Ensure risk, governance, and compliance standards are adhered to for all changes and implementations

Testing & Quality Assurance

• Design and execute end-to-end testing strategies based on business and functional requirements
• Develop test scenarios, test scripts, and test plans across the application lifecycle
• Conduct User Acceptance Testing (UAT), document test results, and prepare UAT status reports and scorecards
• Log and track defects with clear reproduction steps, business impact analysis, and follow-up with technical teams for resolution
• Monitor testing progress, risks, and issues while coordinating corrective actions with stakeholders and technical teams
• Validate that delivered solutions meet operational excellence and business quality standards

Stakeholder & User Support

• Communicate testing outcomes, risks, and recommendations to business and project stakeholders
• Prepare user guides, operational documentation, and conduct training sessions for end users
• Provide system-related business support to internal stakeholders and operational teams

Required Qualifications & Skills

• Diploma or Degree in Information Technology, Business Information Systems, or related discipline
• Preferably 2 years of experience in Business Analysis, UAT
• Candidates with insurance operations or insurance processing experience are advantageous
• Understanding of business requirement gathering and documentation processes
• Exposure to UAT planning, execution, and defect management
• Strong analytical, problem-solving, and decision-making skills
• Good understanding of SDLC, testing methodologies, and operational processes
• Strong communication, interpersonal, and stakeholder management skills
• Proactive, resourceful, and detail-oriented mindset

Preferred Skills

• Experience in insurance domain projects or operations
• Knowledge of business process improvement and operational excellence initiatives
• Familiarity with project coordination and testing lifecycle activities
• Exposure to regulatory and compliance-driven environments

Soft Skills

• Excellent written and verbal communication skills
• Strong listening, collaboration, and consultative abilities
• Ability to work independently and manage multiple priorities effectively
• Innovative, critical thinker with strong stakeholder engagement capabilities
• Detail-oriented with a strong commitment to quality and accuracy

Ankita

EA License Number: 23C2060 Registration ID is R22109715

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This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA