SalaryPeak

Network Engineer L1/ L2 (Banking Project) @ The East

NTT SINGAPORE PTE. LTD.
Singapore 2+ years Posted 4d ago

Salary Range

SGD 42,000 - SGD 54,000 /year

SGD 3,500 - SGD 4,500/month

Skills Required

CertificationsTrackingTriageNetwork AdministrationCCNABanking ComplianceEscalation ManagementComputer NetworkingLAN/WANshifts schedulesTicketing SoftwarePort ManagementCisco Certification

Job Description

About the Role

We are seeking a Junior Network Engineer (Level 1 Support) to join our Infrastructure Operations team. This role supports the bank’s enterprise network infrastructure and ensures continuous connectivity for critical banking systems.

The position is shift-based (24x7 operations) and requires flexibility to work odd hours, nights, weekends, and public holidays as part of a rotating support schedule.

Key Responsibilities

  • Provide Level 1 network monitoring and operational support for enterprise network systems
  • Monitor network alerts and dashboards (LAN/WAN/Wi-Fi) and perform initial triage
  • Perform basic troubleshooting for: Network connectivity issues VPN access issues Switch / port / link failures
  • Escalate incidents to Level 2/3 engineers or vendors based on severity
  • Assist in incident logging, tracking, and updating tickets in ITSM tools (e.g., ServiceNow)
  • Follow standard operating procedures (SOPs) for network incident handling
  • Support scheduled maintenance activities during non-business hours
  • Ensure adherence to banking IT security and compliance policies
  • Maintain clear documentation of incidents and resolution steps

Requirements

  • Min ITE in Information Technology, Computer Networking, or related field
  • CCNA (Cisco Certified Network Associate) certification is required or in progress
  • Strong interest in network operations and troubleshooting
  • Willingness to work in 24x7 shift environment