Site Reliability Engineer L7(Java, Banking, Splunk, API flows, Microservices architecture, ServiceNow, Figma designs)

Key Responsibilities

• Provide L2/L3 application and production support for business-critical applications.
• Monitor application performance and system health using industry-standard monitoring tools.
• Investigate, troubleshoot, and resolve production incidents within agreed service levels.
• Perform root cause analysis and implement preventive measures to minimize recurring issues.
• Work closely with development, infrastructure, database, and business teams to ensure smooth system operations.
• Support application deployments, releases, and change management activities.
• Analyse application logs, API transactions, and database records to identify and resolve issues.
• Manage incidents, service requests, and problem tickets through ITIL-based processes.
• Participate in on-call support and production maintenance activities as required.
• Assist with user acceptance testing (UAT), production verification, and post-release support.
• Maintain technical documentation, support procedures, and operational runbooks.

Requirements

• 7+ years of experience in Software Development with extensive experience in Java, Microservices architecture, API and ServiceNow.
• Minimum 3+ years of experience in Banking domain
• Hands-on expertise in Linux (commands, system operations)
• Good experience in Grafana and Figma designs
• Strong scripting skills experience in Shell, Python and Jython
• Experience with Monitoring Tools: Dynatrace, Splunk
• Experience in ITIL processes including Incident, Problem, and Change Management.
• Strong expertise in SQL and database troubleshooting (query optimization, performance tuning, and data analysis for incident resolution)
• Strong experience in incident management and distributed systems support , excellent troubleshooting and problem-solving skills & automation of operational tasks
• Working experience of Java (1.8+)
• Hands-on experience with Linux/Unix environments.
• Experience in AWS cloud services and cloud-based application support.
• Experience with monitoring and observability tools such as Grafana and ServiceNow.
• Strong troubleshooting and Root Cause Analysis skills.
• Experience with application monitoring, alert management, and operational support.
• Understanding of Agile and Scrum methodologies.
• Exposure to UAT coordination and stakeholder management.
• Experience working in high-availability production environments.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work effectively with cross-functional and geographically distributed teams.
• Support onboarding and guidance of junior team members
• Knowledge of additional programming languages like C, C++, Go, Perl, Ruby
• Experience with performance testing tools (e.g., BlazeMeter)
• Exposure to payments or real-time transaction systems
• Understanding of DevOps and automation practices