Assistant Housekeeper

Assists the Executive Housekeeper and Housekeepers in ensuring the smooth day-to-day operations of the Housekeeping Department, Linen Room and Laundry Room. Maintains the highest standards of guest comfort and safety. Supports the planning, control and coordination of housekeeping activities and personnel to ensure the cleanliness, maintenance and overall orderliness of the entire hotel. Responsibilities • Oversees Housekeeping operations in the absence of the Director (Facilities Management), Housekeeper and Senior Assistant Housekeeper. • Manages floor key control (sub-master keys) and ensures secure key usage. • Coordinates maintenance works by raising work orders via the NGB system and follows up on completion. • Maintains accurate records for Lost & Found, missing/damaged items, replacements and repairs. • Controls issuance of housekeeping and guest supplies, and conducts monthly inventory checks (including cleaning chemicals and linen). • Conducts regular inspections of vacant/check-out rooms, floor pantries and maid carts to uphold cleanliness and readiness standards. • Prepares staff duty rosters and administers leave, sick leave, public holidays and overtime via time management software. • Supports and guides junior team members, including overseeing monthly linen counts and handling escalated guest issues/complaints. • Performs other duties as assigned. Qualifications • Diploma/Certificate in Hospitality or related field preferred • 2–3 years’ hotel housekeeping experience; supervisory experience a plus • Strong knowledge of housekeeping standards, inspections, linen & inventory control, Lost & Found • Comfortable with maintenance/work order and time & attendance systems • Good leadership, communication and guest service skills • Able to work shifts, weekends and public holidays; physically fit for floor inspections