Technical Support and Project Executive

Technical Support & Administration

·       Custodian for all technical support and system administration matters.

·       Oversee the company’s IT and mobile communication requirements, including managing IT budget, equipment needs and software implementation and upgrades.

·       Manage annual regulatory licensing renewal and online service subscription administrations.

·       Serve as the first point of contact and provide hands‑on technical support for electronic equipment and network issues, including diagnostics, troubleshooting, system configuration, and performance monitoring.

·       Provide technical solutions to support smooth operational execution and enhance operational effectiveness.

·       Propose, source and procure operations equipment as required.

·       Lead and supervise a team of technicians in their daily work.

·       Provide technical maintenance support to:

Ø  Ensure all Material Handling Equipment are kept serviceable with valid operating permits at all times.

Ø  Schedule and execute weekly and monthly preventive maintenance.

Ø  Implement checks to ensure all planned maintenance activities are completed.

 Project Management and Support

·       Review floor plans and propose layouts to ensure optimal placement for user traffic flow and accessibility to the electronics Self-Service Equipment.

·       Conduct surveys and site preparation to ensure the site meets technical requirements for deployment and installation of electronics Self‑Service Equipment.

·       Manage the “last-mile” delivery, including scheduling and coordinating freight services.

·       Responsible for the hardware installation and software configuration to ensure the equipment and payment modules are fully functional as designed,

·       Lead the ground installation and commissioning of the electronics Self-Service Equipment.

·       Respond to service calls and manage on-site maintenance for the electronics Self-Service Equipment

·       Implement checks to ensure all maintenance activities are done as per Maintenance Plan.

·       Track project progress and resolve deviations related to technical, scheduling, or operational issues.

Documentation & Reporting

·       Collect, analyze and present project data related to equipment performance.

·       Build and maintain an internal technical knowledge base and maintain Standard Operating Procedures (SOPs) for technical workflows.

·       Prepare and present monthly reports on the utilization of electronics Self-Service Equipment.

Client & Stakeholder Management

·       Respond promptly to client service calls and operational concerns.

·       Build strong working relationships with clients.

Periodic Duties:

·       Attend weekly and monthly meetings.

·       Support otherad-hocprojectsasassigned.

Job Specifications (Qualifications/Experiences):

·       Degree from a recognized university or Diploma with 3-5 years of working experience is preferred.

·       Strong aptitude for technology, with hands-on competency in using and supporting digital tools and systems.

·       Ability to work confidently with IT systems, hardware, and software applications.

·       Experience in managing the full lifecycle of electronic equipment, including deployment, installation, upgrades, and retirement of assets.

·       Experience in Project Management.

·       Resourceful with good problem-solving skills.

·       Self-motivated and able to work independently and as part of the team.

·       Adaptable to change and a good team player.

·       Able to obtain Airport Pass.