Oracle Service Manager / Oracle Database Administrator

Database Administration & Support

• Provide Level 1 and Level 2 database administration support for Oracle, Microsoft SQL Server, and MySQL environments.
• Monitor database health, performance, availability, and capacity to ensure optimal operations.
• Perform routine database administration activities including backup, recovery, cloning, refreshes, and performance tuning.
• Troubleshoot and resolve database incidents, service requests, and production issues within defined SLA timelines.
• Support database upgrades, migrations, and environment provisioning activities.

BAU Operations & Maintenance

• Conduct daily BAU database health checks and proactively identify potential issues.
• Execute database patching, maintenance, and security remediation activities in accordance with organizational standards.
• Ensure database environments remain stable, secure, and compliant with operational requirements.
• Maintain operational documentation, standard operating procedures, and support runbooks.

Service Management & Infrastructure Oversight

• Manage Oracle infrastructure services and coordinate operational support activities across internal teams and external vendors.
• Oversee service delivery, incident management, problem management, and change management processes.
• Track service performance metrics, SLA compliance, and operational risks.
• Drive continuous improvement initiatives to enhance database reliability and service quality.
• Collaborate with infrastructure, application, security, and cloud teams to support business-critical services.

Audit, Compliance & Vendor Management

• Support internal and external audits by providing required documentation, evidence, and remediation plans.
• Ensure compliance with organizational policies, security standards, and regulatory requirements.
• Coordinate with database vendors and support partners for issue resolution, maintenance activities, and service reviews.
• Manage vendor relationships, escalations, and support contracts to ensure effective service delivery.

Requirements

• Strong hands-on experience in Oracle Database Administration.
• Proficiency in Microsoft SQL Server (MSSQL) administration and support.
• Working knowledge of MySQL database administration.
• Experience performing database health monitoring, performance tuning, backup and recovery, and patch management.
• Good understanding of database security, high availability, disaster recovery, and operational best practices.
• Experience supporting audit, compliance, and governance requirements.
• Proven experience managing database vendors and external service providers.
• Familiarity with ITIL processes including Incident, Problem, Change, and Service Management.
• Strong troubleshooting, stakeholder management, and communication skills.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Oracle Database Administration certifications preferred.
• Microsoft SQL Server certifications are advantageous.
• Experience supporting enterprise-scale database and infrastructure environments.
• Exposure to cloud-hosted database platforms and hybrid infrastructure environments is a plus.