Senior Recovery Strategy & PMO

Design and maintain standardized operational and communication processes for reverse flow and recovery management. Develop and monitor recovery performance frameworks (e.g., stuck orders, tickets, lost parcels, clawback) to provide clear visibility of operational performance from a recovery perspective. Act as decision-maker for complex or ambiguous cases (e.g., unclear ownership, unresolved tickets, disputed claims), ensuring timely resolution across stakeholders. Align with CX on handling prot