Associate, Tech Support

Secretlab is an international gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered. You will be a valued member to our Tech team, specifically responsible for providing technical support across the organization. In this role, you will be responsible for ensuring that our team members are well-equipped with the IT equipment and systems to be effective in their roles. Our Technical Support team is integral for ensuring that team members are well-equipped and poised to succeed in all of Secretlab’s initiatives, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments. Responsibilities • Troubleshooting technical problems including hardware/ software • Deploying equipment according to specifications of each department • Delivering a smooth IT onboarding process alongside the People Operations and Workplace Experience team • Maintain and document inventory for all IT hardware • Configure and deployment of new software/hardware packages across the company (including basic trainings, creating of simple user guides and documentations, troubleshooting teething issues) • Deploy, maintain and support Secretlab’s network infrastructure Requirements • Min. Diploma in IT or the equivalent • At least 1.5 year’s experience in a similar role preferred, candidates with relevant experiences may be considered. • Technical knowledge for Windows Server Management/Administration (Server 2016), Windows OS • Experience in configuring and deploying DHCP, DNS, GPO • Experience in networking (LAN configurations, switches and routers) • Practical experience Google Workspace is advantageous • Basic understanding of PC hardware set-up and configurations • Strong sense of initiative and responsibility • Able to work independently as well as in a team environment Bonuses • Experience in a startup environment • Experience in setting up infrastructure network in office spaces