ServiceNow (ITSM/VR) – Developer

Job Description

• Design, configure, and customise ServiceNow applications and modules (e.g., ITSM, SecOps).
• Develop and maintain scripts, workflows, business rules, and UI policies to automate processes.
• Collaborate with stakeholders to gather technical requirements and translate them into ServiceNow solutions.
• Integrate ServiceNow with third-party applications and platforms using APIs, MID Servers, and other integration methods.
• Support upgrades, patches, and enhancements to the ServiceNow platform.
• Develop and maintain ServiceNow dashboards and reports.
• Perform unit testing, troubleshoot issues, and resolve defects in a timely manner.
• Contribute to documentation, knowledge transfer, and best practice guidelines for ServiceNow development.

Requirements:

• Have experience in implementing either ServiceNow IT Service Management (ITSM) or ServiceNow SecOps (Vulnerability Response).
• Have at least 1 year of experience in ServiceNow development.
• Have experience in designing and implementing scalable and robust architectures on low code/ncode platforms, particularly within complex enterprise environments. Preferably with certifications in low/ncode ServiceNow platform.

Completed the following ServiceNow certifications:

• ServiceNow Certified Application Developer.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist for Vulnerability Response.

Good thave skills (Optional):

• Completed the ServiceNow IT Service Management Fundamentals training.
• Completed the ServiceNow Security Operations Fundamentals training.