IT EXECUTIVE

Responsibilities • Provide IT support, troubleshooting, and system maintenance for daily operations • Support users remotely and on-site for technical issues and operational assistance • Perform minor hardware troubleshooting for PCs, printers, and related devices • Conduct 1st level network troubleshooting for connectivity and device communication issues • Manage system implementation, rollout coordination, and UAT testing • Configure and support printers, scan-to-folder/email solutions, and network devices • Administer Microsoft Azure and Microsoft 365 environments including user account management and access control • Manage user roles, permissions, password resets, and MFA (Multi-Factor Authentication) configurations • Support SharePoint administration including access management, file sharing, permissions, and collaboration support • Support email account setup, SMTP configurations, and user authentication troubleshooting • Monitor and resolve system, workflow, and user-related issues promptly • Coordinate with vendors, operational teams, nurses, chefs, and management teams for system enhancements and issue resolution • Handle meal ordering system configurations, texture/diet updates, and order flow validations • Perform system checks, data validation, and post-live support to ensure smooth operations • Prepare technical documentation, reports, SOPs, and professional user communications • Support user training and provide guidance on system usage and troubleshooting • Assist in process improvement initiatives and operational workflow optimization • Experienced in supporting healthcare and food service operational systems with high accuracy and minimal downtime • Capable of identifying workflow gaps and proposing practical system enhancement solutions • Skilled in cross-functional coordination between technical and non-technical stakeholders • Experienced in live environment support during system go-live and post-implementation monitoring • Able to analyze operational issues and provide quick workaround solutions under time-sensitive situations • Familiar with system testing, change validation, and deployment support processes • Involved in project coordination, system rollout planning, and implementation tracking • Experience supporting custom operational applications and business workflow systems • Assisted in testing and validating new features, menu configurations, and system enhancements before production deployment • Strong adaptability in learning new systems, operational workflows, and emerging technologies quickly Requirements • Diploma/Professional Diploma in Engineering Management / Computer Studies or related fields • 2-3 years of relevant experience • Ability to work in a team • Able to manage stress well Other Details • Working site : Jurong • 5 days / week