Infrastructure Engineer

Responsibilities

• Management, administration and maintenance of Messaging and collaboration infrastructure – Microsoft Exchange On-Premise and office 365 services including MS teams, OneDrive and Azure AD.

• Troubleshooting MS Teams issues and gather required call quality reports.

• Experience in managing the Azure Cloud (IaaS).

• Provide after-hours and weekend support, as needed

• Create and manage documentations related to Messaging and collaboration

• Resolving incidents, implementing the changes and coordinating with Vendors, other regional and Global teams as and when required.

• Closely working with other infrastructure support teams.

Skills/Requirement

• Bachelor’s Degree in Information Technology or related field

• At least 5 + years of experience in second and third line Skype/Teams/MS Exchange support and be able to handle complex incidents and upgrades, patching, performance analysis & optimization and monitoring in a global IT environment

• Familiar with other Messaging related services like Federation services & messaging security.

• Experienced ITIL service Management (at least ITIL Foundation certified)

• Microsoft Certified Azure Fundamentals (added advantage )

• Experience in MS 365 Applications – especially MS Teams