Business Intelligence Operations Executive

Monitor team and agent performance, including KPI tracking, quality checks, and monthly incentive validation. Manage end‑to‑end operational projects and ensure timely, high‑quality delivery. Allocate tasks to agents and conduct regular QC to maintain accuracy and consistency. Communicate with internal stakeholders and external partners (such as agencies) regarding performance, updates, and operational matters. Conduct scheduled data validation/matching to ensure data accuracy and completeness. S