Technical Support Engineer

Company Overview / Employee Value Proposition

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 120 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Every employee at Badger Meter is an important part of our success. We are committed to building a workplace where we shape a more sustainable future, celebrate differences, empower voices, and encourage fresh ideas that drive innovation. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Job Summary

The Technical Support Engineer will support the sales team by delivering expert technical guidance throughout the sales cycle. You will collaborate with customers and internal teams to understand technical requirements, develop tailored solutions, and ensure successful implementation and customer satisfaction.

Responsibilities

• Provide technical advice and support to customers, distributors, and internal stakeholders to facilitate informed decision-making and successful product use
• Support application functionality by ensuring smooth operation of existing systems and addressing technical inquiries promptly
• Collaborate cross-functionally to resolve customer-related technical questions with precision and timeliness, ensuring consistent support quality
• Engage directly with customers to identify technical challenges and requirements, fostering strong relationships and trust
• Assist in designing and customizing technical solutions that align with customer needs and expectations, enhancing customer satisfaction and retention
• Troubleshoot and resolve post-sale technical issues efficiently to minimize downtime and maintain customer confidence
• Communicate complex technical concepts clearly and effectively to diverse audiences, facilitating understanding and problem resolution
• Work independently with a structured approach to manage multiple tasks and priorities while maintaining high standards of quality
• Travel up to 50% to support customer engagements, technical training, and on-site troubleshooting as required

Required competencies and certifications

• Bachelor’s Degree in Chemical Engineering, Environmental Engineering, or related field
• Proficient in English communication, both verbal and written
• Intermediate proficiency in Microsoft Office and CRM software
• Demonstrated ability to communicate technical information effectively at all organizational levels
• Strong technical knowledge combined with problem-solving skills to address customer challenges

Preferred competencies and qualifications

• Minimum of 3 years’ experience in technical support or customer-facing roles
• Experience with water quality applications and related technologies
• Enthusiasm for technical products and continuous learning
• Ability to work collaboratively across teams to achieve shared objectives
• Proactive in initiating actions to exceed work goals and deliver results
• Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

We offer

• A motivating work environment and a secure job in an internationally active, innovative and growing company
• Interesting and challenging task with responsibility
• Attractive conditions and opportunities for further training and development
• Flexible work hours 
• An open and welcoming environment with great team work

Interested applicants, please apply with your CV to : https://www.linkedin.com/jobs/view/4371795087/?trk=mcm