Desktop/IT Support Engineer

Responsibilities • Maintenance of IT peripherals, including backup & recovery. • Set-up, installation, re-installation, or migration of IT peripherals. • Relocation of IT peripherals within premises. • Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests. • Troubleshoot hardware & software issues. • User profile administration. • Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved. • Installation and configuration of software according to the customer's standard. Requirements • Minimum ITE / Diploma in IT or equivalent. • At least 2 years (s) of working experience in the IT field. • User support experience is preferred. • Basic networking support & support in the OS platform. • Have Customer Service Skills/ Good Communication Skills/ Team Player,/ Take the Initiative. • Able to work under pressure and in a fast-paced environment. Others • 5-day work week / w CPF / w Leave Entitlement / w Performance Bonus. • Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer.