1) Solution Design & Development

Design, build, and deploy custom copilots and Copilot extensions (plugins, connectors, actions) using Copilot Studio and Graph connectors.
Engineer prompt flows, retrieval‑augmented generation (RAG), and grounding via SharePoint, Dataverse, Azure Cognitive Search, and Microsoft Graph.
Develop Copilot for M365 skills across Teams, Outlook, Word, Excel, PowerPoint, and Loop—optimizing grounding, context, and guardrails.
Create Power Automate integrations and Power Apps UI components to embed copilots into business processes.

2) Data & Integration Engineering

Implement data connectors and Graph APIs to securely surface enterprise content with appropriate access controls (AAD, Entra ID, Graph scope).

Build and optimize vector indexes/semantic search (Azure AI Search) for domain‑specific RAG patterns.
Integrate with LOB systems (e.g.,SAP, Salesforce, ServiceNow) using connectors or custom APIs; manage schema, metadata, and content governance.

3) Safety, Security & Compliance

Apply Responsible AI and Trustworthy AI principles: content filtering, prompt safety, red‑teaming, and misuse prevention.

Enforce data residency, DLP, eDiscovery, retention labels, and Conditional Access for Copilot interactions.
Partner with Security/GRC to ensure solutions meet internal controls (e.g., ISO 27001/NIST) and organization‑specific policies.

4) MLOps & Operations

Establish DevOps/MLOps for Copilot assets: environments, source control, CI/CD, versioning, and telemetry.

Monitor quality, latency, tokens/costs, usage analytics, and feedback loops to iteratively improve prompts and RAG performance.
Implement A/B testing, prompt evaluations, and evaluation datasets for continuous improvement.

5) Stakeholder Enablement & Change

Run discovery workshops, translate use cases into Copilot capability maps and ROI hypotheses.

Produce documentation (solution designs, prompt handbooks, runbooks) and deliver enablement/training to business users.
Advise product teams on prompt patterns, hallucination mitigation, and governance.

EA License # 14C6941

Gen AI Engineer