Bank Product Manager (Loans)

The Opportunity

• Adecco is partnering with a leading bank to look for a Loans Product Manager
• Starts off as 1 year contract

Description

1. End-to-end monitoring and manual processing of scam appeal case - comprehensive case review, customer support (including police report review, addressing scam-related amounts, and advisingfrontliners), operational execution and monitoring (such as reaging, waivers, account management across multiple teams, managing declined cases, 0% IL conversions, and meticulous multi-day monitoring due to batch processing).
2. Management and resolution of BTIL-related tasks, including loan processing, adjustments, repayment scheduling, fee waivers, dispute handling, exception management for applications, financial appeals, and cancellations, all while considering payment hierarchy.
3. Participate in the testing and implementation of system-related initiatives and enhancements; Initiate process and customer journey improvements for Unsecured Loan products; Work closely with the tech team to identify system-related issues and explore solutions; Propose and execute campaigns for unsecured loans products and services; Draft marketing content, terms & conditions and messaging related to Unsecured Loan products.

Next Steps
We could contact you in the soonest time if you directly send your resume to: [email protected]
Email Topic: Apply Loans Product Manager

Amos Tan Jun Han
EA Licence Number: 91C2918
Personnel Registration Number: R23113385