Product Associate, Client Solutioning

About Us

At M-DAQ Global, we're on a mission to create a World without Currency Borders™. We are a pioneering fintech group specializing in foreign exchange (FX) & payment solutions that facilitate seamless cross-border transactions for businesses worldwide.

Headquartered in Singapore, our vibrant and diverse team spans six countries and territories. We foster a dynamic environment where individuals can contribute to a comprehensive suite of solutions, from advanced FX and streamlined collections to AI-driven onboarding and enhanced risk management. If you're passionate about making a tangible impact in the global financial landscape, and eager to grow within a company that's constantly innovating, M-DAQ Global offers a unique opportunity.

Join us and be part of the team powering faster, smarter cross-border payment and FX solutions for Asia and the world.

For more information, please visit: www.m-daq.com.

About the Role

As Product Client Solutioning Associate, you will support the payments product team on product solutioning, integration and post-sales support for enterprise clients. You will be working closely with stakeholders in the Technology and Sales team to build out requirements that will give customers a holistic experience on our application.

You will be reporting to the Head, Payments Product and working under our entity M-DAQ Payment Solutions. To learn more about the Payments business, visit https://www.linkedin.com/company/wallex/

Key Responsibilities

• Support pre-sales product solutioning: Collaborate with the Sales team to understand enterprise client needs and propose tailored product and integration solutions that align with business objectives.
• Assist in post-sales implementation: Work closely with clients and internal teams to ensure smooth onboarding, integration, and adoption of payment and FX solutions.
• Coordinate API integration efforts: Review technical specifications, assist in designing integration flows, support testing cycles (UAT, regression), and troubleshoot issues during implementation.
• Maintain and enhance product documentation: Keep internal and external resources up to date, including feature specs, integration guides, change logs, and product fact sheets.
• Provide technical support for enterprise clients: Investigate and resolve integration or product-related issues, working with Engineering and Operations to ensure timely resolution and client satisfaction.
• Support product analytics and reporting: Monitor key metrics such as integration success rates, error rates, and client adoption; generate insights and dashboards to inform product decisions.
• Participate in stakeholder and partner meetings: Join onboarding calls, technical discussions, and solutioning workshops, especially for China market clients or Mandarin-speaking stakeholders.
• Collaborate cross-functionally: Work with Legal, Compliance, Operations, and other teams to ensure product releases meet quality, regulatory, and risk standards.
• Stay informed on fintech and payments trends: Proactively learn about API ecosystems, competitive landscape, and market-specific nuances, especially in the China / Chinese-speaking market.

Job Requirements

• Bachelor’s degree (or equivalent) in Computer Science, Software Engineering, Information Systems or a related technical field.
• Strong technical knowledge: You have hands-on or academic experience with software/integration concepts, APIs (REST/SOAP), data formats (JSON, XML), technical spec review, system-to-system integration.
• At least 1 year of relevant experience (internship, co-op or full-time) in a product, technical product, integration or engineering role is preferred.
• Native fluency in Mandarin Chinese is a must.
• Excellent interpersonal and communication skills: you are comfortable working with multiple stakeholders (engineering, sales, operations, legal) and translating between technical and business language.
• Meticulous attention to detail — you deliver work of high standard, check accuracy of information, maintain clear documentation and follow through to completion.
• Strong team player, able to manage multiple tasks, track progress, raise issues early, and contribute proactively.
• Strong analytical mindset — comfortable working with data, deriving insights, generating summaries or dashboards.

Why Us?

• Make a positive impact to the world’s economy by creating a World without Currency BordersTM
• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace
• We offer competitive remuneration, including employee stock options and employee benefits