Small Medium Enterprise Seller Support - SPX Express, Customer Excellence

Act as the lead point of contact for any matter related to SPX Express. Improve overall Seller Support and service quality through understanding seller needs and channel these for internal improvement opportunities with respective stakeholders. Provides prompt and efficient service to Sellers including the appropriate escalation of Sellers’ issues. Assist with high-severity requests or issue escalations as needed. Able to coordinate with cross-functional teams to identify issues and follow up on