Cluster Lead - Vendor Operations

Lead a team of Vendor Operations Customer Facing Specialists responsible for onboarding, performance management, and relationship-building with our brands. Oversee the onboarding process for new shops, ensuring seamless integration into our platform. Provide training and support to help brands navigate our systems and processes. Analyze shop performance metrics, including but not limited to fulfillment rates, product quality, and customer feedback. Implement strategies to improve vendor performa