Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

Ensure and monitor daily jobs dispatch to the drivers Manage daily pickup allocations to drivers Processing orders, requests & resolving problem shipments Liaising with internal stakeholders on seller/buyer issues Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service Respond & follow up with customer enquiries for any missing/late deliveries Able to answer enquiries and tickets within the timeline Checking the proof of delivery according to