Customer Service L2 Team Lead (SPX)

Supervise daily handling of customer complaints, inquiries, and problem cases. Ensure timely and effective resolution in line with service level agreements (SLAs). Analyze recurring issues and work with relevant teams to reduce case volumes. Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels. Coordinate with operations and ground teams to resolve escalated delivery issues quickly. Maintain close monitoring and reporting of high-priority cases to lea