Operations Specialist - Customer Escalation Handling, SPX Express

Escalation Management Investigate and resolve escalated inquiries or complaints from both sellers and buyers, ensuring prompt and thorough resolution. Serve as the main point of contact for complex issues that cannot be resolved at the call center level. Operation Process Expertise Leverage a strong understanding of the end-to-end logistics workflow (first-mile pickup, sortation, last-mile delivery, return management, service point, locker operations). Adhere to and update Standard Operating Pro