Seller Support (Buyer Chat) - SBS Customer Service

Ensures prompt and correct resolutions on buyer escalations from BPO and internal stakeholders. Analyzes and flags BPO on invalid escalations Helps to reduce DSAT by escalating business-driven concerns to Vendor Operations, Warehouse, and Logistics team Attends daily/weekly performance reviews with BPO to address challenges and provide action plans on escalations being raised. Proactively collaborates with internal stakeholders on the provision of needed details escalated by the BPO. Spearhead m