Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace

Gain a deep understanding of Shopee’s chatbot functionalities. Develop and manage end-to-end models and tools; liaise with different functions to identify top contact drivers and reduce contacts to live agents by leveraging available chatbot tools. Propose enhancements to improve the chatbot’s capabilities. Act as a communication bridge between regional and local teams to address upcoming modifications and new features of Shopee’s chatbot. Actively benchmark competitors and suggest new technolog