CBS Sorting Operation Lead - Wangnoi, Autthya (SPX Express)

Oversee and manage the operational processes for CBS, mCBS, and nCBS. Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs). Work with both internal and external functions to properly handle pushed-out parcels. Optimize manpower in collaboration with the planning team to align with cycle times and hourly volume. Continuously improve staff Key Performance Indicators (KPIs) related to productivity, accuracy, service level, and stakeholder satisfaction. Act as a leader