Senior Business Analyst, Regional Operations (Return and Refund)

Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project success Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee Identify and design initiatives to solve operational issues related to returns and refunds Create project plan and align timelines and dependencies with different stakeholders Size the impact of the identified initiatives to help with pr