Customer Service Supervisor - Operations, SG Marketplace

Lead customer service sub functions (includes SWAT - high-risk escalation, Community CS, Specialized queue such as Logistics, Marketing, Legal ) Identify and implement process improvements to streamline operations, reduce backlogs and customer response times, and enhance the overall customer experience. Support operations to optimize performance as it relates to efficiency and quality metrics Monitor team KPIs including CSAT, resolution time, productivity and customer sentiment; identify gaps an