Logistic Project

Job Description: Strategic analysis of logistic (3PL) and operation-related problems, define root causes, and recommend solutions. Lead end-to-end logistic project management and coordination of recommended solutions. Drive continuous improvement initiatives focused on enhancing customer experience and improving core Customer Service (CS) metrics, such as CSAT, handling time, complaint rate, and resolution of high aging, high contact, and long-tail cases from a logistic angle. Actively collabora