Customer Service Agent

Manage customer inquiries primarily via email, with occasional phone support, while ensuring professionalism and empathy Provide accurate and timely information regarding ShopeePay features, transactions, account usage, and policies. Assist users in troubleshooting issues related to payments, fund transfers, refunds, withdrawals, and account access. Identify, escalate, and coordinate with internal teams (KYC, Marketing Fraud and AML Team, Payments) to resolve complex cases. Ensure proper case do