Escalations Quality Analyst - SeaMoney Credit

Monitor and prioritize escalated customer complaints, product defects, or service issues. Analyze patterns in escalated issues to detect recurring problems or areas for improvement. Provide feedback to development or product teams regarding quality issues or improvements needed based on escalated cases. Audit cases for high-impact customer issues and conduct RCA for complaints. Facilitate QA calibrations and QA coachings. Assist in creating and refining internal escalation procedures, ensuring c