Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang)

Collaborated with cross-functional teams, including Customer Service, Warehouse, and Logistics, to resolve customer issues efficiently. Led and managed the support team to ensure alignment and smooth day-to-day operations. Responded promptly to brand and agent inquiries via online and offline channels Monitored chat quality and conducted regular coaching sessions and team huddles to maintain high service standards. Conducted interviews, managed onboarding, and delivered training programs for new