Strategic initiatives and project Management - Buyer Experience (SPX Express)
Sea
Asia
Posted Feb 24, 2026
Salary not disclosed by employer
Job Description
Lead high-impact strategic initiatives and projects related to buyer experience; translate Buyer Experience healths / metrics into actionable strategic and operational initiatives that improve customer experience overtime. Monitor overall buyer experience health focusing on SPX delivery experience (SLA, Delivery Speed, Rider Communications; parcel conditions) and after-delivery experience i.e. Customer Service and Recovery. Monitor and analyze buyer Net Promoter Scores (NPS) with a specific focu
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