Product Support Specialist - Product Management

User Assistance. Issue Investigation and Resolution. Product Expertise. User Feedback and Insights. Documentation and Reporting. Project Management. Quality Assurance. Understand the bug type and issue type in details for future identification. Familiarize with the ticket format and be able to identify if with enough information. Review and consulted with seniors to understand the system, feature and function mechanism. Apply the above knowledge to identify the issue and potential work plan. Com