Service Point, Relationship Manager - SPX Express

Account Management Serve as the primary point of contact for managed SPX service points Foster strong relationships with partners to maintain high service levels Address operational inquiries, concerns, and escalations from partners Partner Onboarding and Support Provide online training and one month of incubation support to new partners Ensure new partners are well-equipped and knowledgeable about processes and standards Performance Monitoring and Improvement Monitor key performance metrics of