Operations Specialist - Process Optimization, SPX Express

Monitor Trends & Analyze Issues: Track delivery trends, including investigating stuck or lost parcels and extended lead times. Develop comprehensive reports detailing issues and proposing actionable improvement plans. Establish Processes & Draft SOPs: Create and implement new operational processes. Draft and circulate standard operating procedures (SOPs) to ensure clarity and alignment across teams. Resolve Escalations: Promptly address and resolve escalated issues such as misdelivered,