Process Improvement Associate

We are looking for a highly skilled and detail-oriented Process Improvement Sub‑lead to diagnose process issues across Operations (KYC, FinOps, Fraud, AML, Customer Service), redesign workflows, and drive adoption. You’ll run small pilots, measure results (e.g., turnaround time, first‑pass yield, error rate, cost per case), and roll out what works. You will work with Product/Tech to adjust forms, fields, and automations, and with Compliance to ensure changes meet rules such as AFASA, AMLA/IRR, a