Outsource Management (Monee)

Serve as the primary point of contact for all outsourced collection partners. Monitor, evaluate, and manage vendor performance against established KPIs and service level agreements (SLAs). Conduct regular business reviews with vendors to discuss performance, share feedback, and identify opportunities for improvement. Manage the allocation of accounts to different agencies based on their performance, specialty, and portfolio segmentation. Analyze operational data, generate insights, and provide s