Supervisor, Customer Service - Operations, MariBank

The Customer Service Team Lead oversees and supports the customer service team to ensure high-quality service delivery. They manage daily operations, provide guidance and training, handle escalated issues, monitor performance metrics, and foster a positive team environment to enhance customer satisfaction and achieve business goals. Handle critical and escalated concerns from the agents until they are resolved. Provide immediate assistance to CCC Ops agent in handling complex concerns. Ensure th