Chatbot Analyst - Operations Support, MariBank

Develop and implement strategies to enhance the chatbot user experience. Conduct comprehensive quantitative and qualitative analyses of user behavior and experience. Execute UATs and live testing to identify and eliminate inefficiencies. Collaborate with stakeholders to understand policy and process dependencies while managing potential risks. Deliver regular progress reports on a daily, weekly, and monthly basis. Responsibilities : Execute the daily tagging process for the chatbot. Validate the