Sales Operations (Shopee Counter) - Operations, ShopeePay

Quality Assurance (QA): Closely monitor & manage new customer accounts/ suspected fraud cases and any changes in customer information in collaboration with the Customer Service team to minimize risks and maintain clean system data. Continuously scan and monitor for new fraud trends and modus operandi to identify appropriate solutions. Actively propose adding/removing features on the merchants' app and on the internal system for the Customer Service team to improve the experience, acceler