Trainer (CS) - Operations, MY Marketplace

Responsible for driving end-to-end training governance, development, delivery, and effectiveness for Customer Service operations. This role ensures training quality, scalability, and readiness for AI-enabled learning and SMART Knowledge Base (KB) initiatives, while supporting data-driven decision making and cross-functional alignment. Key Responsibilities : Training Coordination & Stakeholder Alignment Coordinate and lead regular alignment sessions with Regional, Local, and BPO Trainers to e