RTS, Claims & Recovery Lead - Operations, Sorting Center, SPX Express (Calamba, Laguna)

Manage overall Return to shipper / seller process Ensure that all RTS parcels are dispatched according to the given SOPand KPIs Collaborate with the claims team to manage past due items and ensure minimal claims on RTS Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of of parcels Participate in the development and implementation process strategies and tactical execution Assess manpower needs and work will support team for proper allocation Provide guidance to