SPX TH Partner & Customer Experience - Fresh Graduate

What You Will Get to Do: Omnichannel Support Management : Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience. Cross-Functional Issue Resolution : Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs). Customer Insight Analytics : Systematically record and analyze case d