Chatbot Lead (Monee)

Performance & Framework Building Establish a chatbot performance framework (KPIs, reporting, escalation design). Monitor containment, intent accuracy, and customer handoff rates; implement data-driven improvements. Hands-On Optimization Actively tune intents, analyze training data, and recommend design changes for better accuracy and customer resolution. Partner with the OE team to document processes, implement change suggestions, and integrate chatbot enhancements into wider ops. Independen