Logistics Project - Operations

Drive continuous improvements across Logistics CSAT, Contact Rate, Claim Rate, and E2E ticket spent time, ensuring stronger customer experience metrics aligned with service standards. Coordinate and execute logistics-related Return & Refund (RR) initiatives, including policy refinement, clearer buyer/ seller guidelines, and escalation handling improvements to 3PL. Monitor and enhance Payment SLA performance (Claim SLA), working closely with Finance Operations and 3PL partners to reduce settl