Senior Product Data Analyst, Shop Chatbot & AI Chat

Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issues Design and maintain dashboards and reports to support product, operations, and engineering teams Monitor key performance metrics (e.g., intent recognition rate, response time, user satisfaction) and provide actionable insights Collaborate with data scientists, product managers, and engineers to support business decisions and product improvements Contribute to model evaluation and A/B