Spa Receptionist

Position Overview The Spa Receptionist is responsible for giving guests a positive impression of the spa from the point of reservation to the moment they arrive and depart. The individual has a vast understanding of the services and products offered, answers emails and calls, assists guests with their enquiries bookings and escort the guest to the lockers/facilities when necessary. The individual checks guests in and out of the spa in a professional manner, and ensures all guests leave satisfied. The Role Reception Operations • Maintain high levels of service standards throughout the spa • Provide detailed descriptions of spa treatments, packages, services, andfacilities • Provide spa tours and escort guests to treatment areas • Promote spa services and products • Address guest complaints with empathy and courtesy, always finding aresolution to ensure complete guest satisfaction • Handle correspondences and phone calls • Answer to enquiries and requests • Perform opening and closing duties • Manage guest register • Process payments accurately • Assist with booking, changing and cancelling of spa appointments • Keep the reception area clean and organised at all times • Ensure a conducive environment at the holding area as guests wait for their turn • Provide assistance with any tasks related to the spa as needed during its operation Talent Profile • Have a thorough knowledge of the spa industry • 1 to 2 years of experience in luxury spa or similar field • Excellent interpersonal and communication skills • Basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications, Telephone and Opera