Senior Algorithm Engineer – Recommendation System (Customer Service Chatbot)
Sea
Singapore
Posted Feb 24, 2026
Market Estimate
SGD 87,080 - SGD 167,562 /year
SGD 7,257 - SGD 13,964/month
Based on 8 market data points for "Algorithm Engineer"
Job Description
Design and develop core components of the chatbot’s intent recommendation and to-agent smart system, with emphasis on user behavior sequence modeling and causal inference to enhance recommendation accuracy and relevance with consideration of agent cost. Modeling user’s CS behavior based on user profiles and historical interaction data in Shopee’s e-commerce customer service ecosystem to accurately infer user’s true intent. Collaborate with product managers, operations specialists, and backend en
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