Senior Algorithm Engineer – Recommendation System (Customer Service Chatbot)

Design and develop core components of the chatbot’s intent recommendation and to-agent smart system, with emphasis on user behavior sequence modeling and causal inference to enhance recommendation accuracy and relevance with consideration of agent cost. Modeling user’s CS behavior based on user profiles and historical interaction data in Shopee’s e-commerce customer service ecosystem to accurately infer user’s true intent. Collaborate with product managers, operations specialists, and backend en