PMO, Customer Service Project Improvement - Operations, Shopee

1/ Process Excellence Follow Shopee’s document standards and tools to build Standard Operating Procedures and visualize process diagrams Review process and identify pain points, eliminate waste for cost optimization and productivity improvement Standardize and align with industry and function-leading best practices locally and regionally, where applicable Ensure control points are in place for quality and risk management Able to perform data analysis and provide insights that support decision-ma