Senior Operations - ShopeePay

Manage a team responsible for the following tasks System Monitoring: Actively monitor partner and bank systems to ensure seamless operations. Alert stakeholders and take immediate action in case of any issues affecting user experience. Issue Management: Identify potential issues and promptly alert relevant departments to protect user experience. Customer Support: Handle and resolve cases escalated by the Customer Support (CS) team. Bug Identification: Identify bugs in the app and system, report